tag:blogger.com,1999:blog-6268699299476461206.post7323352569999592200..comments2023-10-30T11:41:42.899-04:00Comments on Eat It: The Brooklyn Food Blog: Cake Man RavenEat It Brooklynhttp://www.blogger.com/profile/04029159331546505444noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6268699299476461206.post-21256191027223793382009-06-24T13:20:46.350-04:002009-06-24T13:20:46.350-04:00The cake may be good but the customer service is h...The cake may be good but the customer service is horrible and will leave with a sour taste in your mouth. Just try calling their number and see if you can ever get someone to answer the phone. I live in Boston and attempted to order a cake for my boyfriend's bday...the $100 charge for the red velvet cake + delivery went through on my credit card immediately. I tried to call the day it was to be shipped to see if I could get a FED EX tracking number... what a surpise no answer. I even sent two emails...andnot surprisingly I got no reply. I tried my luck again and called them the morning the cake was supposed to be delivered... After my my 5th call there someone miraculously answered....I should have known by the long periods of holding and the pure incompetence on the other end that something was wrong. The cake whose order was placed over a week ago>>> NEVER SHIPPED. "Chris" couldn't explain why it didn't ship or why I didn't receive a call informing me that it didn't ship. He could barely muster up an apology. When I inquired about my refund... he was very elusive and couldn't give me anything definitive other than maybe sometime next week. Absolutely unacceptable. We often criticize each other for not supporting black-owned businesses...this is the reason why. I will never refer to step foot into that establishment again. My advice to other customers is don't even bother because dealing with CMR is not worth the aggrevation in the long run...you are only paying for incompetence.Unknownhttps://www.blogger.com/profile/01562495093578674569noreply@blogger.com